Carrier Resources: FAQs | C. H. Robinson (2024)

C.H. Robinson Carrier Questions

Unless otherwise specified, the following information refers to North America carriers.

Get Started

Q: How do I sign up to haul for C.H. Robinson?

Signing up to haul for C.H. Robinson is easy. Click hereto get started and simply follow the prompts, which will explain what documents you need to get set up as a carrier.

Q: What documents do I need to haul for C.H. Robinson?

You will need the following documents to haul freight for C.H. Robinson:

  • An active MC/MX# or DOT#
  • Electronic W-9
  • Proof of insurance
    • $100,000 (USD) cargo liability
    • $1,000,000 (USD) automobile liability

Want to know how to become a C.H. Robinson contract carrier? Applying online is easy.Simply follow the prompts, which will explain what documents you need, and when and how to get set up as a carrier.

Q: How long does my Motor Carrier (MC) number need to be active before I can haul for C.H. Robinson?

You can start hauling for C.H. Robinson at anytime after receiving your MC number. /p>

Q: Why am I being asked for $100,000 in cargo and $1,000,000 in auto liability?

Federal law requires motor carriers have a minimum of $25,000 cargo insurance and $750,000 automobile liability insurance. We will process contracts with carriers that hold this amount for insurance. However, we recommend the limits listed above to avoid limiting the freight available to you.

Q: What kind of equipment and capabilities do you hire?

We have a wide variety of customers with varying needs. Most of our shipments utilize the following equipment and capabilities:

  • Dry van
  • Temperature controlled
  • Flatbed
  • Local
  • Specialized
  • Expedited
  • Overweight/overdimensional
  • Dray
  • Drop trailer
  • Team driver
  • Private fleet
  • Produce/perishables
  • Cross-border
  • HAZMAT
  • Tanker/bulk
  • High value

Q: How do I update my insurance information?

To update your insurance, please have your agent submit your certificate to Registry Monitoring Insurance Services, Inc. via email to [emailprotected] or fax to 818-332-4934. The certificate should come directly from your agent.

Your agent should list the certificate holder as: 

Registry Monitoring Insurance Services, Inc. 
5388 Sterling Center Drive
Westlake Village, CA 91361

If you or your agent have any questions on updating your insurance information, you can reach the support center for Registry Monitoring Insurance Services, Inc. at 888-643-8174.

Carrier Tracking

Q: How can I link my ELD/GPS to C.H. Robinson?

Connect your ELD/GPS by visiting our carrier tracking set up page. From there, find the way you’d like to connect and follow the instructions included. We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy guide to data transparency.

Q: Does C.H. Robinson share my information/tracking data? 

We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy tracking and data privacy guide to data transparency.

Q: I’m having issues with a load and can’t reach the rep assigned to the load. Who can I contact after hours?

If you’re having issues with a load and can’t reach the rep assigned to the load or connect with someone via live chat, contact 888-278-9441.

Manage my payments

Q: How do I get paid on my loads?

C.H. Robinson offers multiple ways to submit documentation, so you can get paid quickly on all your loads. Scan and upload your documents to Navisphere Carrier, use our mobile apps to upload documentation, or email documents to [emailprotected].

Q: When should I submit load paperwork to receive payment?

Submit completed and signed paperwork immediately following completion of the delivery.

Q: What paperwork is required to get paid?

Always submit the signed Bill of Lading (BOL) with receiver signature for each stop and the invoice for every load. As needed, submit unloading/lumper receipts, proof of delivery (POD), weight tickets, and air way bills. Paperwork must be legible and easy to read. Ensure images are not blurred or cut off.

Q: I’ve submitted all my load paperwork, why haven’t I been paid?

There are several reasons why a load payment has not been released. The most common reasons include:

  • Missing or illegible paperwork
  • Load number is not written on each document received
  • Correct load number not written on each document received
  • Bill of lading (BOL) is not signed
  • Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
  • The originals were mailed in for QuickPay release, but not addressed to the attention of QuickPay
  • Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.

Q: How do I check the payment status of a load?

Contract carriers can check the payment status of a load within the My Loads or Payments tab in Navisphere Carrier—web or app.

Q: What do I do about a discrepancy between a load payment and the amount on the invoice?

If you notice a discrepancy in your load payment compared to the invoice amount, contact the office that booked the load in question. They are the only ones that can approve any discretionary amount for payment.

Account management

Q: What is my C.H. Robinson ID number and where can I find it?

C.H. Robinson ID numbers identify your company in Navisphere® Carrier. They help us keep track of each transaction your company has with C.H. Robinson. You can find your C.H. Robinson ID number on load confirmations or check stubs. All ID numbers start with “T” followed by a series of numbers. You can also see your “T” number in the dropdown located in the upper right-hand corner of Navisphere Carrier.

Q: What does it cost to use Navisphere Carrier?

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

Q: How do I create a Navisphere Carrier account?

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

Q: How can I update my contacts/carrier profile in Navisphere Carrier?

In order to add contacts to your account in Navisphere Carrier, each contact needs to create their own Navisphere Carrier account. While creating an account, it’s important that they put in the right T Code in the registration process.

Q: I can’t login to Navisphere Carrier. My login doesn’t work what should I do?

If you’re having a hard time logging into Navisphere Carrier, you can reset your login credentials at any time. Simply click “Forgot Username” or “Forgot Password” inside Navisphere Carrier—web or app—and receive guided instructions to reset your login credentials at any time.

Q: I don’t remember my username and password. What can I do?

If you don’t remember your Navisphere Carrier username and/or password, you can reset either of them on the website or in the app. Simply click “Forgot Username” or “Forgot Password” and receive guided instructions to reset your login credentials at any time.

QuickPay

Q: How do I set up QuickPay?

Download our QuickPay setup packet. Once you read and agree to the terms and conditions, you can submit your QuickPay discount agreement form and EFT authorization form (if applicable) to the appropriate email address or fax number.

Have questions about our QuickPay options or the setup packet? Call +1 800-326-9977.

Q: Where do I send load documents for QuickPay?

C.H. Robinson provides carriers with fast and simple payment options so you can get paid faster. Submit your load documents seamlessly using a computer, tablet, or mobile phone app. Check out the step-by-step instructions within the Carrier Payments Guide.

Q: Can I be charged for QuickPay service if I’m not a QuickPay carrier?

While it is unlikely you would be charged for QuickPay if you’re not a QuickPay carrier, errors can happen. In the event of an error, we will refund the fee.

Q: How can I lower my QuickPay fees?

Lower your Quick Pay fees by improving your Carrier Advantage Program (CAP) status. Base carriers are subject to 2% fees, Core carriers are subject to 1.75% fees, and Key carriers are subject to 1.5% fees.

Find, book, and manage loads

Q: How can I search for loads?

Begin your search by viewing thousands of available loads—more than any other provider in North America—directly on the C.H. Robinson load board. There's no need to register or sign in.

You can also search and book loads in Navisphere Carrier after signing up to haul. Within Navisphere Carrier, you can filter your search by country of origin, specialized equipment, and more.

Currently, intermodal loads are not available within Navisphere Carrier. To find loads for your intermodal equipment, you can post equipment to the Post Trucks section in Navisphere Carrier or call our regional centers:

  • East: +1 630-577-1730
  • Midwest: +1 630-577-1730
  • West: +1 630-577-1760

Q: Where do I send my load paperwork?

Submit your load documents seamlessly using a computer, tablet, or mobile phone app. The Carrier Payments Guideprovides you with fast and simple paperwork submission options so you can start the payment process faster.

Q: Can I get load tenders online?

Yes. Talk to your C.H. Robinson representative about receiving and accepting/rejecting load tenders through Navisphere Carrier.

Q: Can I get load tenders online when C.H. Robinson offices are closed?

Yes. We have more loads available online to book instantly than any other provider. Log in to Navisphere Carrier to search thousands of bookable loads available outside of business hours.

For loads that are not available for instant booking, the best way to request a load outside of business hours is to email the representative who posted the load you want. When the office opens, they can contact you directly in response to your email.

Q: Why are the miles listed on your website different than my miles?

Navisphere Carrier displays mileage from PC* Miler®, which is only one of many different mileage programs available today. These miles are provided as an estimate for the load. They may differ from other, similar mileage programs.

Q: What should I do if I get an error message when marking my load picked up/delivered?

Call our support department at +1 800-326-9977 for help.

Q: What should I do if I’m unable to accept my load tenders on the website or through the email tender?

Call our support department at +1 800-326-9977 for help.

Transflo® technology

Q: What TRANSFLO® technology options can I use when hauling for C.H. Robinson?

We offer several TRANSFLO® options for our carrier and drivers to use when working with C.H. Robinson. They include TRANSFLO $Velocity®, and TRANSFLO® Mobile.

TRANSFLO $Velocity®
If you choose to scan your paperwork with another technology, TRANSFLO $Velocity® can still help you submit everything to C.H. Robinson. Note: Drivers should use fleet ID: RBTWV.

TRANSFLO® Mobile
Drivers with smartphones can use the free TRANSFLO® mobile app on their iPhone® or Android® devices to scan paperwork straight on their phone. Note: Drivers should register the app using C.H. Robinson’s fleet ID: RBTWV. Get the TRANSFLO® mobile app from the App Store or Google Play.

Q: How do I upload my documents using TRANSFLO $Velocity®

TRANSFLO $Velocity® is a fast and easy way to upload your documents. Follow these instructions:

  1. Launch the TRANSFLO $Velocity® Client. (Be sure to first install the software).
  2. Scan or attach your documents. When done, click "Finished Adding Documents."
  3. Select C.H. Robinson as the broker from the drop down list.
  4. Enter your T-Code, the C.H. Robinson load number, your invoice number, and the invoice amount. If you have a lumper, enter the lumper amount too.
  5. Click “Next.”
  6. Select the document type for each image.
  7. Submit your documents.
  8. Please note that the fleet ID to use for C.H. Robinson is RBTWV. And that $1.00 is deducted from the final settlement when C.H. Robinson processes your payment.

For help downloading the client or using TRANSFLO $Velocity®, please call +1 866-503-5707.

Navisphere Technology

Q: Are there load tracking capabilities in Navisphere Carrier?

Yes. Navisphere Carrier is a GPS-based app that uses the Location Services of the smartphone to provide automatic updates. GPS tracking is more accurate than cellular triangulation used by other tracking solutions.

Navisphere Carrier has a standard location update frequency of one hour that can be increased to updates every 15 minutes based on customer request. Auto-stop updates for arrivals are triggered when a driver crosses a one mile geo-fence and for departures, it’s a one and a half mile geo-fence.

The combination of GPS and geo-fence tracking provides touch-free shipment visibility throughout the life of a C.H. Robinson load.

Q: How much will Navisphere Carrier affect my phone's battery life and data plan?

All apps require battery and data. Our mobile app is very efficient, and any battery or data usage is outweighed by the benefits to a user’s business. Navisphere Carrier uses less battery and/or data than browsing websites on your phone.

Navisphere Carrier

Q: What does it cost to use Navisphere Carrier?

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

Q: How do I upload my documents through Navisphere Carrier?

To upload your documents using Navisphere Carrier:

  1. Scan each document. Documents should include:
  • Invoice with C.H. Robinson load number
  • Original signed bill of lading (BOL)
  • Lumper receipts
  • Copy of the C.H. Robinson confirmation
  • Any other accompanying paperwork
  • Log in to Navisphere Carrier
  • Go to “Load Board” or “Account Receivable”
  • Click on the load number for the shipment you just delivered
  • From the Load Board: Click on the “Documents” tab OR from Account Receivable: Scroll to the bottom of the load details
  • Click on the “Add” button for each piece of documentation for the shipment
  • Once you click “Add”, browse your folders and find the correct documents to attach. Documents can be accepted in the following formats:
    • JPG
    • PDF
    • TIF
  • Once you find your file, click “Next”
  • Choose the correct document type
  • Click “Finish”
  • Repeat steps 8-10 to upload each of the required documents and then click “Save” in the incoming documents section. Note: Your documents will not be uploaded until you click the Save button
  • Once you save the documents, they will no longer be available for update
  • You can take and/or upload photos of each document in the Navisphere Carrier app as well. A video of how to do this can be seen here.

    Q: When am I being tracked using the Navisphere Carrier app?

    We only enable tracking during the lifecycle of an assigned C.H. Robinson load. Navisphere Carrier starts tracking locations when a C.H. Robinson representative marks a load as "Driver MT" in the Load Editor. Tracking automatically ends with the automatic stop update or a manual arrival/departure is entered for the last stop on the load.

    Q: What if a driver no longer wants to be tracked using Navisphere Carrier?

    Tracking through the Navisphere Carrier app can be disabled at any time according to privacy laws and both app store policies. Due to the nature of our industry, tracking freight throughout the transportation process has become an expectation. Providing automatic tracking updates through Navisphere Carrier eliminates the hassle of check calls and counts toward a carrier's automation score in the Carrier Advantage Program.

    Carrier Advantage Program

    Q: What if my carrier status changes?

    C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:

    • Pre-pickup and Pre-delivery: 4 hours and 2 hours before driver's arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time.
    • In-transit notifications: Every 4 hours in transit
    • Arrival notifications: Within 30 minutes of arrival; within 30 minutes after departure

    C.H. Robinson Fuel Card

    Q: What is my C.H. Robinson Fuel Card Carrier ID and password?

    Your Carrier ID and password were provided in two separate welcome emails when you registered for the program.

    You will need both the Carrier ID and password when accessing your EFS account. Please keep in mind your Carrier ID and password should only be given to people who are authorized to make account changes.

    If you need a password reset, email [emailprotected] with the subject line “Reset My Password.” Be sure to include your C.H. Robinson T# and your C.H. Robinson Fuel Card Carrier ID.

    Q: How do I activate my C.H. Robinson Fuel Card?

    To activate your card, log into the EFS eManager Portal

    Once logged in, you can activate and update your information:

    • Select Program > Manage Cards > View/Update Cards
    • Search by Card #, Unit, Driver ID, Driver Name, X-Ref, or Policy
    • Choose the card number
    • Choose the appropriate policy (limits/prompts) the card is assigned to
    • Under Card Status, select Active
    • Under Information, select Both
    • Choose Save
    • Choose Add Prompt on the middle left side of the screen
    • Select the prompt to be entered (i.e., Driver ID)
    • Select the validation of the policy (i.e., Exact Match)
    • Enter the value
    • Add additional information until all values are established

    Access detailed instructions and helpful how-to videos on the EFS website. You can also call EFS 24-hours a day toll-free at 888-824-7378.

    Q: What savings and discounts do I get with the C.H. Robinson Fuel Card?

    With the C.H. Robinson Fuel Card, you can save on fuel, tires, and service. Fuel discounts are based on the Oil Price Information Service (OPIS) nationwide index. Carriers can save an average of 37–40 cents per gallon at TA Petro and TA Express Travel Centers and save at participating 7ELEVEN, Speedway, Stripes, Casey’s, and Roady’s commercial locations.*

    In addition to fuel, you can save on service and tires through TA Petro and TA Express. Simply present your ID and DOT/MC number at the service desk.

    Your card also offers EFS network discounts at thousands of locations across North America.

    *Prices and discount availability will differ geographically and will vary based on current market conditions.

    Q: How do I set spending limits on my C.H. Robinson Fuel Card

    Log into the EFS eManager Portal www.efsllc.com using the EFS Carrier ID and password that were emailed to you.

    Once logged in, you can set and update limits:

    • Select Program > Manage Cards > View/Update Cards
    • Search by Card #, Unit, Driver ID, Driver Name, X-Ref, or Policy
    • Choose the card number
    • At the top of the screen, select Limits then Update Limits
    • Under Limit, select Both
    • Choose Add Limit
    • Select Product, then Next
    • Enter desired amount
    • Specify hours (i.e., 24 equals daily) to refresh the limit (typically this is left at 1)
    • Select Finish

    Access detailed instructions and helpful how-to videos on the EFS website. You can also call EFS 24-hours a day toll-free at 888-824-7378.

    Q: What if I still have questions about my card?

    Our C.H. Robinson Fuel Card is managed through EFS. Direct any further questions regarding your card directly to EFS.

    Access detailed instructions and helpful how-to videos on the EFS website. You can also call EFS 24-hours a day toll-free at 888-824-7378.

    Carrier Advantage Card

    Q: What is my eManager secure entry code?

    Your secure entry code is a code you choose when logging into EFS’s eManager for the first time. You will use this code for security purposes; for example, when logging into eManager from a new computer.

    Be sure to either memorize your code or keep it recorded in a secure place. Only share your secure entry code with people who are authorized to make account changes.

    Q: How do I prevent unauthorized users or purchases?

    While setting up your program policy, you can select allowable items for cardholders. For example, limiting 250 gallons of fuel every 24 hours will help prevent unauthorized purchases. Please keep your cardholders informed about what items they are allowed to purchase.

    Also, the information you require cardholders to provide at checkout will act as a protection for you and your cardholders. Only people with the specific required information will be able to use the card. Please keep your cardholders informed about the information they are required to provide at the time of purchase. Examples of required information:

    • Driver ID #
    • Trip #
    • Unit #
    • Trailer #
    • Control #

    Q: What if one of my cards is lost or stolen?

    If one of your cards is lost or stolen, log in to EFS’s eManager to inactivate, delete, or place the card on hold immediately. Once complete, the lost or stolen card is useless to anyone until the status is changed back to “active.”

    Q: Can my cardholders purchase fuel if they don’t have a card with them?

    Yes. Through EFS’s eManager, you can allow “manual entry” of cards. Notify the cardholder of the card number; then they will be allowed to enter the number by hand at the pump instead of swiping the actual card. Remember to switch the card back to “swipe only” when the cardholder has the card in hand again.

    Q: What if I have an emergency or an unusual situation that requires extra fuel or money?

    EFS offers an override option in their eManager tool for situations like these. After the override transaction has been processed, the override policy is removed and the previous card limits/locations return. If the override is for cash, please select the option for a “one-time cash advance.” Note: the cash will remain on the card until the cardholder depletes the funds.

    Carrier Resources: FAQs | C. H. Robinson (2024)
    Top Articles
    Latest Posts
    Article information

    Author: The Hon. Margery Christiansen

    Last Updated:

    Views: 6037

    Rating: 5 / 5 (70 voted)

    Reviews: 85% of readers found this page helpful

    Author information

    Name: The Hon. Margery Christiansen

    Birthday: 2000-07-07

    Address: 5050 Breitenberg Knoll, New Robert, MI 45409

    Phone: +2556892639372

    Job: Investor Mining Engineer

    Hobby: Sketching, Cosplaying, Glassblowing, Genealogy, Crocheting, Archery, Skateboarding

    Introduction: My name is The Hon. Margery Christiansen, I am a bright, adorable, precious, inexpensive, gorgeous, comfortable, happy person who loves writing and wants to share my knowledge and understanding with you.